Frequently Asked Questions

Absolutely! Petional creates exclusive custom portraits for unique lovely pets worldwide, including rabbits, birds, cats, dogs, and all other beloved pets.
Kind reminder: We do not offer human portrait customization at this time.

Yes! We will send the design preview of your custom pet portrait to your email or update it via WhatsApp (+31 97010274686) within 1–2 working days. Your order number will be included in the email. You may request revisions at any time, and we will adjust until you are fully satisfied.

Yes! You can directly choose the 2-pet or 3-pet package on our store. For portraits with more than 3 pets, please contact our support team at Support@petional.com for personalized assistance.

Petional is honored to create memorial portraits for your beloved pets to preserve precious memories. Simply provide a clear photo of your pet, and our team will discuss all customization details with you.

Yes! If you do not want the pet’s name on the portrait, just leave the name field blank when placing your order.

• Use natural light, no filters, to restore real colors
• Close-up front photo with clear ears, head, neck, chest
• Avoid blurry, overexposed, overhead or lying-down photos

• Within 6 hours: All details can be modified
• 6–48 hours: Only shipping address can be changed
• After 48 hours: No modifications allowed
Please contact support with your order number.

Orders can be canceled and refunded only within 6 hours of payment. After 6 hours, cancellation is not allowed as production has started.

Rush production is a paid optional service that prioritizes your order in the production queue. It only speeds up production, not shipping speed.

We try our best to ship together. But products with different production times may be shipped separately. You can check each package status in shipping info.

• Europe: 2 weeks (up to 4 weeks in peak season)
• North America: 2 weeks (up to 4 weeks in peak season)

• Free worldwide shipping for orders over €100
• €10 flat rate for orders under €100
• Denmark, Sweden, Norway, Finland, Latvia, Estonia, Lithuania, Ireland: free over €120, €20 under €120

We currently ship to European countries, the United States, and Canada.

Custom products cannot be returned for subjective reasons. But we offer 100% satisfaction guarantee: contact us within 15 days for re-production, replacement or refund.

Please send photos of damage and your order number to Support@petional.com. We will arrange free replacement once verified.

We will complete re-production, replacement or refund within 10 working days after verification.

Earn 1 point per $1 spent; 100 points = €5 off. New users get 10 points. We also have refer-a-friend discounts for both you and your friend.

We accept USD, EUR, CAD and more. You can switch currency at the bottom of the website.

We use AI only for basic outline assistance. All core design, details, color and quality control are hand-finished by professional artists.

Go to Petional homepage, scroll to the bottom, and click “Write a Review”.

Email: Support@petional.com
WhatsApp: +31 97010274686
Please include your order number for faster help.