Petional Shipping Policy
Due to the custom nature of our pet portrait products, all orders require production time after purchase.
Production & Shipping Time
All orders require 1–2 business days for artwork creation and 3–5 business days for production.
Global Shipping Estimate (after production):
- Worldwide: 7–14 business days
- During peak seasons, delivery may take slightly longer.
Note: This is an estimate, not a guaranteed delivery date.
Shipping Cost
We offer flat-rate worldwide shipping for all orders:
- $10 USD flat rate for all global orders
- Free shipping on all orders $49 USD or more
Important Policies
- Address changes: All address updates must be requested within 30 minutes of ordering.
- Skip the line service: This option speeds up artwork production only; it does not expedite courier shipping time.
- Photo changes: We cannot edit, swap, or replace photos once an order is submitted.
- Shipping restrictions: We do not ship to military addresses, PO boxes, or restricted locations. If you provide an invalid address, we will contact you for an alternative address. Any additional shipping cost must be paid before your order ships.
Contact
For shipping questions, contact our support team:
support@petional.com